Allgemeine Geschäftsbedingungen
GESCHÄFTSBEDINGUNGEN - WEBSEITE
Die Geschäftsbedingungen und Ihre Nutzung unserer Webseite unterliegen den britischen Gesetzen und Sie stimmen zu, sich unter die nicht ausschließliche Zuständigkeit der britischen Gerichtsbarkeit zu stellen. Das hat keinen Einfluss auf Ihre nicht ausschließbaren gesetzlichen Rechte.
Diese Webseite sowie die Geschäftsbedingungen wurden für die Nutzung innerhalb des Vereinigten Königreichs und unter britischem Recht entworfen.
Gern nehmen wir Produktanforderungen und Anfragen von Gebieten außerhalb des Vereinigten Königreichs entgegen. Wir können aber nicht garantieren, weder ausdrücklich noch indirekt, dass die Nutzung dieser Webseite oder jegliche Bestellungen über die Webseite von außerhalb des Vereinigten Königreichs den außerbritischen gültigen Gesetzen oder Vorschriften entsprechen. Dementsprechend werden Ihnen keine Produkte oder Angebote angeboten, die laut den in Ihrem Land gültigen Gesetzen verboten sind.
GESCHÄFTSBEDINGUNGEN - E-MAIL SCHRIFTVERKEHR
Bestandteile und Anhänge aller E-Mails sind privat und vertraulich. Jede unbefugte Bekanntmachung, Nutzung oder Verbreitung der Ganzen oder Teile der Nachricht (ohne unsere vorherige schriftliche Zustimmung) ist verboten. Wenn Sie nicht der beabsichtigte Empfänger sind, informieren Sie uns bitte unverzüglich. Weder wir, noch der Absender übernehmen jegliche Verantwortung für Viren, und es liegt in Ihrer Verantwortung, Anhänge zu scannen (sofern vorhanden).
Der Inhalt jeglicher E-Mails spiegelt nicht unbedingt unsere Ansichten oder die von unseren Angestellten wider und wir übernehmen keine Verantwortung für die Ansichten des Verfassers. Gesendete und empfangene E-Mails, können durch andere Personen als die vorgesehenen Empfänger gelesen und überwacht werden, um einen effizienten Betrieb unserer E-Mail-Systeme zu gewährleisten. Eingehende und ausgehende Telefongespräche in unseren Büros, können für die Ausbildung und Qualitätskontrolle und zur Bestätigung der Bestellungen und zur Informationszwecken überwacht oder aufgezeichnet werden.
WIDERRUFSRECHT GEMÄSS DEN BESTIMMUNGEN FÜR VERBRAUCHERVERTRÄGE
Im Folgenden erläutern wir, wie Sie Ihr Recht im Rahmen der Bestimmungen für Verbraucherverträge ausüben, um Ihren Vertrag mit uns zu kündigen. Sie sind befugt, binnen 14 Tagen ohne Angabe von Gründen von diesem Vertrag zurückzutreten. Die Widerrufsfrist läuft, 14 Tage nachdem Sie – oder ein von Ihnen bestimmter Dritter, der nicht der Frachtführer ist – die Waren physisch in Besitz genommen haben, ab. Um Ihr Widerrufsrecht auszuüben, haben Sie uns – POETRY, c/o DHL Solutions GmbH, Rungedamm 32, 21035 Hamburg – Ihre Entscheidung zum Rücktritt von diesem Vertrag durch eine eindeutige Erklärung (z. B. Zuschrift per Post oder E-Mail) mitzuteilen. Hierzu können Sie gerne das standardmäßige Kündigungsformular nutzen, das Sie hier finden. Verpflichtend ist dies jedoch nicht. Zur Einhaltung der Widerrufsfrist genügt es, Ihre Mitteilung über die Ausübung Ihres Widerrufsrechts vor Ablauf der Kündigungsfrist zu versenden.
FOLGEN DER KÜNDIGUNG
Im Falle Ihres Rücktritts von diesem Vertrag erstatten wir Ihnen alle erhaltenen Zahlungen einschließlich der Versandkosten (mit Ausnahme von Zusatzkosten, die entstehen, wenn Sie eine andere Versandart wählen als den von uns angebotenen günstigsten Standardversand). Wir sind befugt, von der erstatteten Summe einen Betrag für den Wertverlust der gelieferten Waren abzuziehen, falls dieser durch eine unnötige Handhabung Ihrerseits verursacht wird. Die Rückerstattung erfolgt unverzüglich, und zwar spätestens 14 Tage nach Datum des Eingangs der von Ihnen zurückgesandten Waren oder (falls dies früher ist) 14 Tage nach dem Datum, an dem Sie den Nachweis über die Rücksendung der Waren erbringen, oder – falls die Ware noch nicht versendet wurde – 14 Tage nach dem Datum, an dem Sie uns Ihre Entscheidung für den Vertragsrücktritt mitgeteilt haben. Die Rückerstattung erfolgt auf dem gleichen Zahlungsweg, den Sie für Ihre ursprüngliche Transaktion genutzt haben. In keinem Fall entstehen Ihnen aufgrund der Rückerstattung irgendwelche Kosten. Wir sind befugt, die Rückerstattung bis zum früheren der beiden folgenden Zeitpunkte zurückzuhalten: bis wir die Waren zurückerhalten haben oder bis Sie den Nachweis erbringen, dass die Waren zurückgesandt wurden.
Sie haben die Waren unverzüglich, jedoch spätestens 14 Tage nach dem Datum, an dem Sie Ihren Rücktritt von dem mit uns abgeschlossenen Vertrag mitgeteilt haben, zurückzusenden. Die Frist ist eingehalten, wenn Sie die Waren vor Ablauf eines Zeitraums von 14 Tagen zurücksenden. Sie tragen die direkten Kosten für die Rücksendung der Waren. Für einen Wertverlust der Waren haften Sie nur, sofern dieser durch eine Handhabung der Waren verursacht wird, die über das hinausgeht, was zur Feststellung der Beschaffenheit, der Eigenschaften und der Funktion der Waren erforderlich ist. Weiterhin haften Sie bei dem Verlust von Ware, wenn ein Paket mit einem anderen Versandanbieter außer DHL retourniert wird und die Retoure an eine andere Adresse außer - POETRY, c/o DHL Solutions GmbH, Rungedamm 32, 21035 Hamburg - retourniert wurde.
UNSERE KREDITLINIEN
Sie haben bei uns die Möglichkeit auf Rechnung zu bestellen. Um Sie und uns bei einer Bestellungen „auf Rechnung“ vor Betrug durch Namens- und Adressmissbrauch zu schützen, holen wir eine Bonitätsauskunft ein.
Eine E-Mail-Adresse ist zum Bestellen „auf Rechnung“ erforderlich, damit wir Sie über den Stand Ihres Kundenkontos auf dem Laufenden halten können.
Falls Sie zum ersten Mal bei uns bestellen, gestatten wir nur eine Lieferung an Ihre Rechnungsadresse. Sollten Sie eine abweichende Lieferadresse wählen, kann dies zur Stornierung der Bestellung führen.
Bitte nehmen Sie zur Kenntnis, dass wir auch bei bereits existierenden Kunden die Bestellung auf Rechnung ablehnen können. Die Geschäftsbeziehungen werden intern geprüft, ein hohes Retourenvolumen kann zur Ablehnung führen.
Sollte Ihr Kundenkonto bereits einen Warenwert von mehr als 1.000€ ausstehend haben, werden wir eine weitere Bestellung „auf Rechnung“ nicht zulassen.
Neukunden können für einen Warenwert von maximal 500€ bei uns einkaufen.
Bitte beachten Sie auch, dass wenn Sie bei unser Schwesterfirma Wrap London bereits das Kreditlimit erreicht haben sollten, dann werden wir die Bestellung "auf Rechnung" ablehnen. In diesem Fall, werden Sie separat von unserer Buchhaltung darüber informiert.
Wir möchten Ihnen jedoch versichern, dass die Mehrheit der Bestellungen auf Rechnung bei uns erfolgreich abgewickelt werden. Am schnellsten erfahren Sie, ob Sie die Bonitätsprüfung bestanden haben, indem Sie Ihre Bestellung telefonisch aufgeben. Unsere telefonische Kundenbetreuung kann Ihnen sofort am Telefon sagen, ob eine Bestellung auf Rechnung in Ihrem Fall möglich wäre.
Sie haben jederzeit die Möglichkeit auf Kreditkarte oder PayPal neu zu bestellen. Sie können uns auch kontaktieren und wir werden mit Ihnen zusammen eine Lösung finden.
Mehr Informationen zur Bestellung auf Rechnung und unsere Zahlungsmethoden finden Sie hier.
AUSTEHENDE ZAHLUNGEN
Sollte Ihr Kundenkonto in über 30 Tagen nach Rechnungsstellung noch nicht ausgeglichen sein, sehen wir uns gezwungen das Mahnerverfahren einzuleiten.
Rechnungen, Zahlungserinnerungen und Mahnungen werden per E-Mail an die E-Mail Adresse geschickt, die in Ihrem Kundenkonto hinterlegt ist.
Wenn Ihr Konto nach wie vor im Rückstand bleibt, werden wir Ihre Daten an ein Inkassobüro weiterleiten nach diesem Zeitpunkt liegt die Angelegenheit nicht mehr in unserer Hand. Wenn Sie Waren an uns zurücksenden, nachdem das Inkassobüro die Forderung von uns erhalten hat, können wir Ihnen die offenen Kosten nicht erstatten oder die Waren zurücksenden.
INTERNET-SICHERHEIT
Um die Sicherheit Ihrer Bestellung zu gewährleisten, verwenden wir die SSL-Sicherheitstechnik (Secure Socket Layer). Dies bedeutet, dass wenn Sie uns Ihre persönlichen Daten geben (so wie z.B. die Kreditkartendetails), werden diese verschlüsselt übertragen, um Ihre Angaben zu schützen. (Die Chiffrierung hält andere Internetnutzer davon ab, Ihre Daten zu missbrauchen). Wir nehmen nur Bestellungen auf, die über SSL abgegeben werden. Die Übertragung verschlüsselter Daten erkennen Sie an der Darstellung eines Vorhängeschlosses (bei Internet Explorer oder Firefox) oder eines Schlüssels (bei Netscape) in der Statusleiste Ihres Browsers.
Online-Kaufen ist eine bequeme und sichere Methode zu shoppen. Bitte vergessen Sie aber nicht, dass es sich bewährt hat, Passwörter so zu wählen, dass sie möglichst einzigartig und nicht offensichtlich oder leicht zu erraten sind. Ungünstig und nicht sicher genug wäre z.B. der eigene Name oder der des Partners oder des Haustieres, aber auch andere persönliche Informationen, von denen Dritte wissen oder zu denen sie Zugriff haben. Geben Sie Ihr Passwort nie an andere weiter und vermeiden Sie es, überall dasselbe Passwort zu benutzen. Wir empfehlen auch, Ihren Internet-Browser nach jedem Besuch und Einkauf auf unserer Internetseite zu schließen, besonders wenn Sie den Computer gemeinsam mit anderen nutzen.
Achtung: POETRY erfragt persönliche Daten wie z.B. Kreditkartendetails nie per E-Mail, sondern fordert lediglich dazu auf, unsere Kundenbetreuung zu kontaktieren. Falls Sie derartige Anfragen erhalten, kontaktieren Sie bitte umgehend unsere Kundenbetreuung.
Datenspeicherung: Am Ende einer Bestellung geben wir Ihnen die Möglichkeit, Ihre Rechnungs- und Lieferanschrift für Ihren nächsten Einkauf zu speichern, indem Sie ein Passwort angeben. Für den Log-In bei Ihrer nächsten Bestellung dient Ihre E-Mail-Adresse zusammen mit dem ausgewählten Passwort. Bitte beachten Sie, dass mit der Angabe des Passwortes kein Onlinekonto automatisch erstellt wird. Um ein Onlinekonto zu erstellen, klicken Sie auf Anmelden / Mein Konto und folgen Sie den weiteren Schritten.
Bitte beachten Sie, dass wir aus Sicherheitsgründen und zur Vermeidung von Betrugsrisiken keine Schecks und Bestellformulare, welche per Post zugesendet werden akzeptieren. Sollten wir ein Bestellformular bzw einen Scheck per Post erhalten, werden diese unbearbeitet zerstört.
MARKEN- UND URHEBERRECHT
Das teilweise oder vollständige unerlaubte Kopieren, Modifizieren, Verbreiten, Reproduzieren oder Eingliedern des auf der Webseite verfügbaren Materials in jeglicher Form ist verboten.
FIRMENREGISTRIERUNG
Selective Marketplace Limited, firmierend als POETRY und Wrap London
Neben POETRY haben wir eine zweite Marke, Wrap London. Das Design- und Marketingteam für beide Marken besteht tatsächlich aus einem Team von etwa vierzehn Personen. Davon konzentrieren sich einige innerhalb dieses Teams auf die eine oder die andere Marke, aber wir sitzen in einem offenen Raum, arbeiten zusammen und tauschen Ideen aus. Deshalb besitzen beide Marken viele gemeinsame Werte: die Liebe zu schönen, überwiegend natürlichen Fasern steht bei beiden im Mittelpunkt; der Look beider Marken ist leger und informell; unsere Unternehmenswerte Respekt und Ehrlichkeit und unsere langfristige Ausrichtung spiegeln sich in beiden Marken wider.
Wenn Ihnen POETRY gefällt, ist es sehr wahrscheinlich, dass Sie auch bei Wrap London Modelle finden werden, die Sie ansprechen, deshalb werden wir Ihnen einen Katalog zusenden, wenn Sie von POETRY bestellen. Um sich die Wrap London Kollektion jetzt anzusehen, klicken Sie bitte hier, um die Webseite zu besuchen, auf welcher Sie auch unsere Newsletters abonnieren können.
OUR PRIVACY POLICY
Selective Marketplace Limited trading as POETRY ("we" or "us") takes the privacy of your information very seriously. Our Privacy Notice is designed to tell you, the user of our services, about our practices regarding the collection, use and disclosure of personal information which may be provided to us via our websites, associated apps and other digital products we provide, or collected through other means such as an online form, email or telephone communication.
This notice applies to the information provided by our users, whether they are a customer or otherwise. In this notice, "you" refers to any individual whose personal data we hold or process (other than our staff).
In this notice, references to the "Site" are references to any website, app or other means by which you provide personal data to us or access our services.
This notice is governed by the EU General Data Protection Regulation (the "GDPR") and any other applicable data or privacy legislation (including the UK GDPR, as and when it is implemented into UK data protection law).
Basis on Which We Process Personal Data
Personal data we hold about you will be processed either because:
• you have consented to the processing for the specific purposes described in this notice;
• the processing is necessary in order for us to comply with our obligations under a contract between you and us; or
• the processing is necessary in pursuit of a "legitimate interest", a legitimate interest in this context means a valid interest we have or a third party has in processing your personal data which is not overridden by your interests in data privacy and security.
Personal Data We Collect
We may collect and process the following personal data (information that can be uniquely identified with you) about you:
• log-in details and information you provide when setting up an account on the Site ("Login Information");
• profile information you provide to us relating to your account or profile with us ("Account Information");
• contact information we collect from you (for example, your name, address, telephone number, email address) ("Contact Information");
• information we collect which relates to orders you have placed with us, including products you have ordered, shipping destinations, the price of products you have ordered and any customisation ("Order Information");
• information provided to us relating to payment, including credit or debit card details ("Payment Information");
• a record and details of any correspondence or communication between you and us or relating to any complaint submitted to us ("Communication Information");
• details of your visits to the Site, the resources and pages that you access and any searches you make ("Technical Information");
Generally, we collect personal data directly, but we may obtain data from third parties from time to time. For instance, we may licence data from a postcode database in order to ensure efficient shipping. If we do obtain your personal data from a third party, your privacy rights under this notice are not affected and you are still able to exercise the rights contained within this notice.
You do not have to supply any personal information to us, but the Site may not be operable without providing data to us. In particular, we will be unable to fulfil an order without collecting some personal data from you.
You may withdraw our authority to process your personal data (or request that we restrict our processing – see your privacy rights below) at any time, but we will be entitled to complete any orders we are then processing and we may need to withhold some personal data for legal or other reasons.
Cookies
A cookie is a piece of data stored locally on your computer and contains information about your activities on the Internet. The information in a cookie does not contain any personally identifiable information you submit to our Site.
On our Site, we use cookies to track users' progress, allowing us to make improvements based on usage data. We also use cookies if you log in to one of our online services to enable you to remain logged in to that service. A cookie helps you get the best out of the Site and helps us to provide you with a more customised service. See our separate cookies page here for a detailed explanation of the cookies we use and what we use them for.
Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To change your browser settings you should go to your advanced preferences.
We are required to obtain your consent to use cookies. If you continue to use the Site, having seen this notice, then we assume you are happy for us to use cookies.
If you choose not to accept the cookies, this will not affect your access to the majority of information available on our Site. However, you will not be able to make full use of our online services.
An Internet Protocol (IP) address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. We may use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our Site, and to administer and improve the Site.
How We Process Your Personal Data
Please see the table below, which sets out the manner in which we will process the different types of personal data we hold:
Purpose/Activity
When you register with the Site
Type of data
Login Information
Contact Information
Account Information
Lawful basis for processing including basis of legitimate interest
Performance of a contract with you
Necessary for our legitimate interests (to obtain necessary information in order to provide our services)
Purpose/Activity
When you update or amend your account details
Type of data
Login Information
Contact Information
Account Information
Lawful basis for processing including basis of legitimate interest
Performance of a contract with you
Purpose/Activity
When we fulfil an order for products placed with us
Type of data
Login Information
Contact Information
Account Information
Order Information
Payment Information
Lawful basis for processing including basis of legitimate interest
Performance of a contract with you
Necessary for our legitimate interests (for running our business and to provide you with products and services requested)
Purpose/Activity
When you seek to cancel or change an order
Type of data
Login Information
Contact Information
Order Information
Payment Information
Communication Information
Lawful basis for processing including basis of legitimate interest
Performance of a contract with you
Necessary for our legitimate interests (for running our business and to provide you with products and services requested and to fulfil our statutory obligations)
Necessary to comply with legal obligation
Purpose/Activity
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy notice
(b) Asking you to leave a review or take a survey
(c) When you submit a complaint
Type of data
Login Information
Contact Information
Order Information
Payment Information
Communication Information
Technical Information
Lawful basis for processing including basis of legitimate interest
Performance of a contract with you
Necessary to comply with a legal obligation
Necessary for our legitimate interests (to keep our records updated and to study how customers use the services we provide)
Purpose/Activity
To administer and protect our business, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data
Type of data
Login Information
Contact Information
Technical Information
Lawful basis for processing including basis of legitimate interest
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation)
Necessary to comply with a legal obligation
Purpose/Activity
To use data analytics to improve the Site, services, marketing, customer relationships and experiences
Type of data
Technical Information
Communication Information
Order Information
Lawful basis for processing including basis of legitimate interest
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
Purpose/Activity
Type of data
Lawful basis for processing including basis of legitimate interest
When you register with the Site
Login Information
Contact Information
Account Information
Performance of a contract with you
Necessary for our legitimate interests
(to obtain necessary information in order to provide our services)
When you update or amend your account details
Login Information
Contact Information
Account Information
Performance of a contract with you
When we fulfil an order for products placed with us
Login Information
Contact Information
Account Information
Order Information
Payment Information
Necessary for our legitimate interests
(for running our business and to provide you with products and services requested)
When you seek to cancel or change an order
Login Information
Contact Information
Order Information
Payment Information
Communication Information
Performance of a contract with you
Necessary for our legitimate interests (for running our business and to provide you with products and services requested and to fulfil our statutory obligations)
Necessary to comply with legal obligation
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy notice
(b) Asking you to leave a review or take a survey
(c) When you submit a complaint
Login Information
Contact Information
Order Information
Payment Information
Communication Information
Technical Information
Performance of a contract with you
Necessary to comply with a legal obligation
Necessary for our legitimate interests (to keep our records updated and to study how customers use the services we provide)
To administer and protect our business, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data
Login Information
Contact Information
Technical Information
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation)
Necessary to comply with a legal obligation
To use data analytics to improve the Site, services, marketing, customer relationships and experiences
Technical Information
Communication Information
Order Information
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
Data Retention
For any category of personal data not specifically defined in this notice, and unless otherwise specified by applicable law, the required retention period for any personal data will be deemed to be 7 years from the date of receipt by us of that data.
The retention periods stated in this notice can be prolonged or shortened as may be required (for example, in the event that legal proceedings apply to the data or if there is an ongoing investigation into the data).
We review the personal data (and the categories of personal data) we are holding on a regular basis to ensure the data we are holding is still relevant to our business and is accurate. If we discover that certain data we are holding is no longer necessary or accurate, we will take reasonable steps to correct or delete this data as may be required.
If you wish to request that data we hold about you is amended or deleted, please refer to 'Your Privacy Rights' below.
Sharing Your Information
We do not disclose any personal data you provide to any third parties other than as follows:
• If you place an order, personal information relevant to your delivery will be provided to our shipping partner;
• We may host personal data with third party hosting partners;
• Certain third party suppliers, including technical support providers, may have access to personal data;
• Where we carry out research to gain an insight into the use of our services, the results of this research (but not your personal data itself) may be transferred to interested third parties;
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime);
• In order to enforce any terms and conditions or agreements for our services that may apply;
• We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected;
• To protect our rights, property and safety, or the rights, property and safety of our users or any other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
When you first ordered from POETRY, you were asked if you were happy to receive mailings and offers from third party companies. Third party companies are largely other mail order fashion businesses whose products we thought might interest you, but may also include companies that sell homewares or garden furniture. Occasionally, we may also make our mailing list available to established charities. We reach these other companies and charities directly or via a data co-operative. A data co-operative collects data and customer information across a range of different categories from a pool of UK retailers, then analyses that information to help the participating companies understand customers' wider buying patterns. This in turn enables companies to tailor their communications, sending people suitable offers based on what they like to buy.
See a list of the data co-operatives we participate in below:
We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories.
They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.
To find new customers for our business, we are a member of a large co-operative of like-minded UK retail brands that pool and share transactional information. We work with a program called iBehavior, part of the company Conexance, that processes customer transactional data on behalf of each member. This process highlights spending patterns and allows us to identify suitable prospects to receive an offer or introduction from us via the post. Thus, we send postal offers and information only to prospective customers that are likely to be interested in buying from us. Co-operative member brands operate in numerous categories, including apparel, home and garden, collectables, food and wine, gadgets and gifts, entertainment, health and beauty, travel and leisure.
Your personal data is shared with Experian Ltd for the purposes of managing a service called Club Canvasse, a home shopping and direct retailer data co-operative of which Selective Marketplace Ltd are members. By sharing information on what customers buy and pooling that with contributions from other members of the co-operative, the service allows Selective Marketplace Ltd to better understand our customers and to communicate with you more effectively.
To understand more, please click through to their website here.
Marketing Preferences
Full details of our privacy policy are below, but you can manage your marketing preferences here:
• Unsubscribing from Our Catalogues
From time to time we will send you catalogues and promotions by post. If you no longer wish to receive postal mailings from us, please click here and fill out your name, address and account number, which can be found on the back of your latest catalogue.
Please note catalogues are printed in advance, so you may receive one further mailing after opting out.
• Unsubscribing from Our Newsletters
We will ask you for your email address so that we can send you an order confirmation and any further delivery information. From time to time we will send you special offers and promotions. If you no longer wish to receive these promotions, please click on the unsubscribe link at the bottom of any newsletter.
• Can I Go Back on Your Mailing List?
If you have previously asked us not to send catalogues and promotions by post or email but have changed your mind, please fill out and submit our contact form.
• Opting Out of Third Party Mailings
If you have now changed your mind and no longer want third party mailings, please fill out and submit our contact form with your name, address and account number, which can be found on the back of your latest catalogue. Please note we never pass on your email address to third-parties for marketing purposes.
Security
We will take all reasonable steps to ensure that appropriate technical and organisational measures are carried out in order to safeguard the information we collect from you and protect against unlawful access and accidental loss or damage. These measures may include (as necessary):
• protecting our servers by both hardware and software firewalls;
• locating our data processing storage facilities in secure locations;
• encrypting all data stored on our server with an industry standard encryption method that encrypts the data between your computer and our server so that in the event of your network being insecure, no data is passed in a format that could easily be deciphered;
• disposing or deleting your data securely;
• regularly backing up and encrypting all data we hold.
We will ensure that our employees are aware of their privacy and data security obligations. We will take reasonable steps to ensure that the employees of third parties working on our behalf are also aware of their privacy and data security obligations.
This notice and our procedures for handling personal data will be reviewed as necessary.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use the strict procedures and security features referred to in this clause to try to prevent unauthorised access.
Your Privacy Rights
The GDPR gives you the following rights in respect of personal data we hold about you:
The right to be informed: You have a right to know about our personal data protection and data processing activities, details of which are contained in this notice.
The right of access: You can make what is known as a Subject Access Request ("SAR") to request information about the personal data we hold about you (free of charge, save for reasonable expenses for repeat requests). If you wish to make a SAR, please contact us as described below.
The right to correction: Please inform us if information we hold about you is incomplete or inaccurate in any way and we will update our records as soon as possible, but in any event within one month.
We will take reasonable steps to communicate the change to any third parties to whom we have passed the same information.
The right to erasure (the 'right to be forgotten'): Please notify us if you no longer wish us to hold personal data about you (although in practice it is not possible to provide our services without holding your personal data). Unless we have reasonable grounds to refuse the erasure, on receipt of such a request we will securely delete the personal data in question within one month. The data may continue to exist in certain backups, but we will take steps to ensure that it will not be accessible.
We will communicate the erasure to any third parties to whom we have passed the same information.
The right to restrict processing: You can request that we no longer process your personal data in certain ways, whilst not requiring us to delete the same data.
The right to data portability: You have the right to receive copies of personal data we hold about you in a commonly used and easily storable format (please let us know a format which suits you). You may also request that we transfer your personal data directly to a third party (where technically possible).
The right to object: Unless we have overriding legitimate grounds for such processing, you may object to us using your personal data if you feel your fundamental rights and freedoms are impacted. You may also object if we use your personal data for direct marketing purposes (including profiling) or for research or statistical purposes. Please notify your objection to us and we will gladly cease such processing, unless we have overriding legitimate grounds.
Rights with respect to automated decision-making and profiling: You have a right not to be subject to automated decision-making (including profiling) when those decisions have a legal (or similarly significant effect) on you. You are not entitled to this right when the automated processing is necessary for us to perform our obligations under a contract with you, it is permitted by law, or if you have given your explicit consent.
Right to withdraw consent: If we are relying on your consent as the basis on which we are processing your personal data, you have the right to withdraw your consent at any time. Even if you have not expressly given your consent to our processing, you also have the right to object (see above).
All SARs and other requests or notifications in respect of your above rights must be sent to us in writing to The Data Protection Manager, Selective Marketplace Limited, 2 Rothley Lodge, Loughborough Rd, Leicester, LE7 7NL or by email at dataprotectionmanager@selective.co.uk.
We will endeavour to comply with such requests as soon as possible but in any event, we will comply within one month of receipt (unless a longer period of time to respond is reasonable by virtue of the complexity or number of your requests).
Data Breaches
If personal data we hold about you is subject to a breach or unauthorised disclosure or access, we will report this to the Information Commissioner's Office (ICO).
If a breach is likely to result in a risk to your data rights and freedoms, we will notify you as soon as possible.
Other Websites
Our Sites may contain links and references to other websites. Please be aware that this notice does not apply to those websites.
We cannot be responsible for the privacy policies and practices of sites that are not operated by us, even if you access them via the Site. We recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
In addition, if you came to this Site via a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Transferring Your Information Outside the UK or EEA
As part of the services provided to you, the information you provide to us may be transferred to, processed and stored in countries or international organisations outside of the UK or European Economic Area ("EEA").
We have customers who are outside of the UK or EEA and, in those circumstances, personal data will be transferred outside of the UK or EEA (for instance to shipping partners).
We will not transfer the personal data of UK or EEA customers in a systematic way outside of the UK or EEA, but there may be circumstances in which certain personal information is transferred outside of the UK or EEA, in particular:
• If you use our Site while you are outside the UK or EEA, your information may be transferred outside the UK or EEA in order to provide you with our services;
• We may communicate with individuals or organisations outside of the UK or EEA in delivering our services, and those communications may include personal information (such as contact information) — for example, you may be outside of the UK or EEA when we communicate with you;
• From time to time, your information may be stored in devices which are used by our staff outside of the UK or EEA (but staff will be subject to our cyber-security policies).
If we transfer your information outside of the UK or EEA, and the third country or international organisation in question has not been deemed by the EU Commission or Secretary of State (as the case may be) to have adequate data protection laws, we will provide appropriate safeguards and we will be responsible for ensuring your privacy rights continue to be protected as outlined in this notice. If you would like to obtain details of the safeguards we have put in place, then please contact us at:
Selective Marketplace Limited, 2 Rothley Lodge, Loughborough Rd, Leicester, LE7 7NL
dataprotectionmanager@selective.co.uk
By submitting your personal information to us, you agree to the transfer, storing or processing of your information outside the EEA in the manner described above.
Additional Information if You Are Based in the EEA
If you are in a European Union or European Economic Area ("EEA") member state, then the following paragraphs will apply.
We comply with the EU GDPR and other applicable data protection legislation.
EU GDPR Representative
Our EU GDPR representative who has been appointed in accordance with Article 27 of the EU GDPR is Selective Marketplace Europe GmbH, C/o INOS24 Holding GmbH, Rupert-Mayer-Strasse 44, 81379 München, Germany.
Our GDPR representative is entitled to represent us and act on our behalf with respect to data subjects who are in the European Economic Area or European Union member state.
If you have any query or complaint in relation to data protection or your data rights, please contact our GDPR representative. Our GDPR representative can be contacted at dataprotectionmanager@poetry-fashion.de.
Notification of Changes to the Contents of This Notice
We will post details of any changes to our policy on the Site to help ensure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.
Contact Us
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry or complaint relating to your personal information or how it is handled, you can do so via the following email address: dataprotectionmanager@selective.co.uk.
If we are unable to resolve any issues you may have or you would like to make a further complaint, you can contact the Information Commissioner's Office by visiting https://ico.org.uk/ for further assistance.